Case Study #1: Financial Services

 

 

A financial services firm based in the midwest had numerous processing and customer service departments of 10–30 team members each. After working with the supervisors, managers and officers to establish base-line performance and quality goals in several pilot areas, each of these pilot areas achieved annualized cost savings of from 10–60%, with an average annualized cost savings per area of 20%. One department (comprised of 25 hourly team members) that fully embraced the Metrilogics best management practices achieved:

 


Return to "Case Studies" Page
Return to Home Page

Copyright © 2005-2006 Metrilogics, LLC