Case Study #2: Warehouse Fulfillment

 

 

The supervisor in this warehouse and fulfillment support area (which had a core team of full-time staff and a larger contingency of contract staff) was tasked by upper management to get her ever-growing labor costs under control. Based on her application of the Metrilogics management principles and systemic follow-up methodology, she quickly determined on her own that there was no need for additional contract personnel. She not only right-sized her staff in short order, but her team's value-added output increased 32%.

 


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